Position Overview: We are seeking a friendly and customer-oriented Front Desk Receptionist to be the first point of contact for guests at our resort. As the face of Sea Spa Beach Resort, you will play a crucial role in providing a warm welcome, assisting with inquiries, and ensuring that guests have a seamless and memorable experience from check-in to check-out.
Responsibilities:
- Greet guests upon arrival with a warm and welcoming demeanor, ensuring a positive first impression.
- Check guests in and out efficiently, processing payments, and providing accurate information about room rates, amenities, and resort services.
- Respond promptly to guest inquiries and requests, providing helpful recommendations and assistance to enhance their stay.
- Manage reservations and room assignments, ensuring accuracy and efficiency in booking procedures.
- Maintain a clean and organized front desk area, including the lobby and reception area, to create a welcoming and inviting atmosphere for guests.
- Answer phone calls and emails professionally, directing inquiries to the appropriate department or staff member as needed.
- Coordinate with housekeeping and maintenance staff to fulfill guest requests and address any issues or concerns in a timely manner.
- Handle guest feedback and complaints with tact and diplomacy, striving to resolve issues to the guest’s satisfaction while upholding the resort’s standards of service.
- Assist with administrative tasks such as filing, data entry, and record-keeping to support the smooth operation of the front desk.
Qualifications:
- Previous experience in a customer service or hospitality role, preferably in a front desk or receptionist position.
- Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.
- Strong organizational skills and attention to detail to manage multiple tasks efficiently in a fast-paced environment.
- Proficiency in computer software applications, including MS Office and property management systems (PMS).
- Ability to remain calm and composed under pressure, handling challenging situations with grace and composure.
- Flexibility to work varied shifts, including evenings, weekends, and holidays, as required.
- A positive attitude and a passion for providing exceptional service to guests.
Benefits:
- Competitive wages
- Employee discounts on resort amenities and services
- Opportunities for advancement and professional development
- Access to employee wellness programs and facilities
- A supportive and inclusive work environment
Join our team at Sea Spa Beach Resort and be part of a dynamic hospitality team dedicated to creating unforgettable experiences for our guests. Apply now to embark on a rewarding career in paradise!
